*Cash on Delivery Policy*
We charge a Rs. 200 advance fee for Cash on Delivery orders because we have experienced a high rate of return for watches. If we don’t take this advance charge, some people tend to place careless orders, leading to more returns. By implementing this charge, we encourage customers to be more serious about their orders, which helps us reduce the rate of returns. We value our customers and strive to provide the best service possible. Thank you for your cooperation.
*GUIDELINE FOR UNBOXING AND REPLACEMENT CLAIMS* :
Please make sure to make a proper unpacking video to avid claim of purchase made under check warranty terms
In order to provide more business and good long term relation we have made a sample video, have a look
𝐈𝐭𝐬 𝐢𝐬 𝐇𝐮𝐦𝐛𝐥𝐞 𝐑𝐞𝐪𝐮𝐞𝐬𝐭 𝐭𝐨 𝐚𝐥𝐥 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐚𝐧𝐝 𝐑𝐞𝐬𝐞𝐥𝐥𝐞𝐫𝐬 𝐭𝐨 𝐞𝐧𝐬𝐮𝐫𝐞 𝐟𝐨𝐥𝐥𝐨𝐰𝐢𝐧𝐠 𝐭𝐡𝐢𝐧𝐠𝐬 :
𝟏. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐡𝐨𝐮𝐥𝐝 𝐭𝐚𝐤𝐞 𝐢𝐦𝐚𝐠𝐞 𝐟𝐫𝐨𝐦 𝐭𝐨𝐩 𝐨𝐟 𝐩𝐚𝐫𝐜𝐞𝐥 𝐨𝐧𝐜𝐞 𝐫𝐞𝐜𝐞𝐢𝐯𝐞𝐝 𝐬𝐡𝐨𝐰𝐢𝐧𝐠 𝐥𝐚𝐛𝐞𝐥 𝐜𝐥𝐞𝐚𝐫𝐥𝐲. (𝐓𝐨 𝐕𝐚𝐫𝐢𝐟𝐲 𝐎𝐮𝐫 𝐒𝐡𝐢𝐩𝐦𝐞𝐧𝐭)
𝟐. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐡𝐨𝐮𝐥𝐝 𝐬𝐭𝐚𝐫𝐭 𝐮𝐧𝐩𝐚𝐜𝐤𝐢𝐧𝐠 𝐰𝐢𝐭𝐡 𝟑𝟔𝟎 𝐝𝐞𝐠𝐫𝐞𝐞 𝐯𝐢𝐞𝐰 𝐨𝐟 𝐩𝐚𝐫𝐜𝐞𝐥 𝐚𝐭 𝐟𝐢𝐫𝐬𝐭. (𝐓𝐨 𝐕𝐚𝐫𝐢𝐟𝐲 𝐓𝐞𝐦𝐩𝐞𝐫𝐢𝐧𝐠)
𝟑. 𝐔𝐧𝐩𝐚𝐜𝐤𝐢𝐧𝐠 𝐭𝐨 𝐛𝐞 𝐝𝐨𝐧𝐞 𝐢𝐧 𝐜𝐨𝐦𝐩𝐥𝐞𝐭𝐞 𝐢𝐧𝐜𝐥𝐮𝐝𝐢𝐧𝐠 𝐚𝐥𝐥 𝐞𝐝𝐠𝐞 𝐭𝐨 𝐞𝐝𝐠𝐞 𝐬𝐡𝐨𝐰𝐢𝐧𝐠 𝐚𝐥𝐥 𝐜𝐨𝐦𝐩𝐨𝐧𝐞𝐧𝐭𝐬. (𝐓𝐨 𝐕𝐚𝐫𝐢𝐟𝐲 𝐌𝐢𝐬𝐬𝐢𝐧𝐠 𝐈𝐭𝐞𝐦𝐬)
𝟒. 𝐀𝐧𝐲 𝐏𝐡𝐲𝐬𝐢𝐜𝐚𝐥 𝐃𝐚𝐦𝐚𝐠𝐞 𝐨𝐫 𝐔𝐬𝐚𝐠𝐞 𝐦𝐚𝐫𝐤 𝐞𝐭𝐜 𝐭𝐨 𝐛𝐞 𝐧𝐨𝐭𝐢𝐟𝐢𝐞𝐝 𝐢𝐧 𝐬𝐚𝐦𝐞 𝐯𝐢𝐝𝐞𝐨.
𝟓. 𝐕𝐢𝐝𝐞𝐨 𝐬𝐡𝐚𝐥𝐥 𝐛𝐞 𝐬𝐢𝐧𝐠𝐥𝐞 𝐜𝐥𝐢𝐩 𝐮𝐧𝐞𝐝𝐢𝐭𝐞𝐝.
For Damage Claim only unboxing video evidance will be refered for varification.
For Smartwatch Watches chargers shall be 5V or less, also we take liability of working watch delivery post it and unboxing no liability of electronic goods.
For Earbud and Neckband also video needed and working issues to be notified same day of delivery.
In electronic products no waranty please note
*ꜰᴀɪʟᴜʀᴇ ᴛᴏ ᴘʀᴏᴠɪᴅᴇ ᴠɪᴅᴇᴏ & ɪɴꜰᴏ ɪɴ ᴘʀᴏᴘᴇʀ ꜰᴏʀᴍᴀᴛ ᴀɴᴅ ɪɴ ᴛɪᴍᴇ ᴡɪʟʟ ʟᴇᴀᴅꜱ ᴛᴏ ʀᴇᴊᴇᴄᴛɪᴏɴ ᴏꜰ ᴄʟᴀɪᴍ ɪꜰ ᴀɴʏ…*
Thanks
Mfbuddy.com
*HOW TO ORDER FROM MFBUDDY* :
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Take your time to browse through our amazing collection of branded watches, and once you find a watch that catches your eye and matches your style, you can select it.
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Adding your chosen watch to the cart is as easy as a single click. No need to fill out complicated forms or go through any hassle.
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To ensure a smooth and timely delivery, we kindly request you to fill in your delivery address accurately during the checkout process. Double-checking the details is always a good idea.
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When it comes to making the payment, we offer you two convenient options. You can choose to pay Cash on Delivery (COD), where you pay at the time of delivery. Alternatively, you can opt for a prepaid method, with a nominal charge of Rs. 200 for COD orders. This prepaid option ensures a hassle-free process and also helps us reduce the rate of returns.
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After you place your order, our team will swing into action, and within just 24 hours, we will send you a confirmation message on WhatsApp. This message will contain a unique tracking ID, so you can keep an eye on your package while it’s on its way to you.
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Once your order is dispatched, you can expect your beloved watch to arrive at your doorstep within just 2 to 5 days, depending on your location. We always strive to deliver your order as soon as possible.
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We encourage you to create a 360-degree unboxing video when you receive your watch. It’s a simple way to document and cherish the moment of unboxing, and it also helps ensure transparency.
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However, in the rare and unlikely event that you come across any defects with your watch, don’t worry! We are here to assist you. Simply share the unboxing video with us on WhatsApp at 9370546852, and our dedicated support team will take care of getting you a replacement quickly.
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At mBuddy, we are committed to providing you with a seamless and delightful shopping experience. So, enjoy your new watch, and if you have any further questions or feedback, feel free to reach out to our friendly customer support team.
Thank you for choosing mBuddy, and we look forward to serving you with the best!
INTRODUCTION
Welcome to MFBUDDY (“. At MFBUDDY, we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your data when you visit and use our services through our website.
By accessing or using our Website, you consent to the practices described in this privacy policy. If you do not agree with our practices, please do not use the Website.
INFORMATION WE COLLECT
Account Registraion :
To access certain features and services on our Website, you may be required to create an account. During the account registration process, we collect your name, email address, contact number, and other necessary information to provide you with a personalized experience.
Financial Information :
When you make transactions on our Website, such as purchasing products or subscribing to services, we collect payment and billing information, including credit card details. This information is securely processed by our trusted payment partners, and we do not store your credit card details on our servers.
Cookies and Tracking Technologies :
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how you interact with our Website. Cookies are small text files stored on your device, and they help us remember your preferences and improve our services. You have the option to manage your cookie preferences through your browser settings.
USER CONTENT :
As part of using our services, you may submit user-generated content, such as reviews, comments, or messages. We collect and process this content to display it on our Website and engage with our community
Use of your data
we use the data collected on our Website for the following purposes:
- To provide and personalize our services, including processing orders, managing subscriptions, and improving your user experience.
- To communicate with you, respond to your inquiries, and provide customer support.
- To send you promotional offers, newsletters, and updates about our products and services (if you opt-in to receive such communications).
- To conduct market research, analyze trends, and improve our Website’s functionality and performance.
- To comply with legal obligations and protect our rights and interests.
Data Sharing
We may share your data with third parties under the following circumstances:
- With our trusted service providers, such as payment processors and shipping companies, to fulfill your orders and provide necessary services.
- With business partners and affiliates to offer you relevant promotions and services.
- In response to a legal request, court order, or to comply with applicable laws or regulations.
- In case of a business merger, acquisition, or sale, your data may be transferred to the new owners.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal and accounting requirements. If you request to delete your account or personal data, we will do so in accordance with applicable laws.e.
Your Rights
You have certain rights regarding your data:
- You can access, update, or delete your account information by logging into your account.
- You can object to the processing of your data and withdraw your consent for marketing communications.
- You can request a copy of the personal data we hold about you.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use secure socket layer (SSL) encryption to safeguard sensitive data during transmission.
Updates to This Policy
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at info@mfbuddy.com whatsapp 8009085618